Getaroom Australia Reviews
Getaroom Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 7 customer reviews. Consumers are mostly dissatisfied, reporting problems with refunds, billing and contactability.
Key Takeaways for Future Customers
- Check Getaroom Australia reviews and compare prices before booking.
- Expect difficulty contacting customer service; consider calling the hotel directly.
- Monitor your card statement closely after a booking for unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed or missing refunds.
- Reports of overcharging and unclear billing with hidden taxes and fees.
- Poor website clarity and inability to modify or cancel bookings easily.
Positive Feedback
Rare reports praise helpful service resolving rate issues; some customers recommend contacting the hotel directly for faster resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 7 customer reviews. Consumers are mostly dissatisfied, reporting problems with refunds, billing and contactability.
Key Takeaways for Future Customers
- Check Getaroom Australia reviews and compare prices before booking.
- Expect difficulty contacting customer service; consider calling the hotel directly.
- Monitor your card statement closely after a booking for unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed or missing refunds.
- Reports of overcharging and unclear billing with hidden taxes and fees.
- Poor website clarity and inability to modify or cancel bookings easily.
Positive Feedback
Rare reports praise helpful service resolving rate issues; some customers recommend contacting the hotel directly for faster resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not even 1 actually -1
terrible dont use them scammers and motel said so them selves - they should be shut down no contact was able to be made.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of upcoming booking : A by Adina: Rebecca Massey : HBD-884385-***-*462853
- - No confirmation email; cancellation details unavailable.
- - Nearly $600 charged; reason unclear.
- - Cancellation only via Getaroom; hotel can't cancel.
nHI. IT'S BEEN A DISASTER FROM START TO FINISH.
DO NOT DEAL WITH THESE PEOPLE. THEY OFFER CANCELLATION UPTO 24 HRS BEFORE BUT:
- no confirmation email was sent to me so I can't access the details to cancel
- they took nearly $600 dollars more from my credit card - why?
- I couldn't find any details of them on line - how to cancel
- the hotel can't cancel for me - it has to be through getaroom
- I have emailed them (they say 24/7) but no reply
- I have to pay $2 to get to a specialised tech helper to help me resolve my issue (no issue - just need to cancel)
- 24 mins on hold to USA to try and talk to them.
Lucky my husband is a lawyer and we will be suing them if we don't get to be able to cancel before the 24 hours. I have honestly never written a review - let alone a bad one - in my whole life.
Hours of precious time trying to resolve. I hope they get back to me so I can say something good in the end.
Preferred solution: Cancellation of booking and refund.
User's recommendation: never ever use this site.
Cancelling and refund
I canceled a reservation and Im just making sure that the money is going to be credited back into my account a full refund please
- I learned to call hotels directly - never use a travel site
- Crooks
- Customer service is non existence
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerImpossible to get in touch by phone or email
Absolute crap company, once you have booked you can't change anything even if you are dead or dying, as you can't get in touch. AND WHAT IS THE TAX FOR????
- Deceptive and fraudulent booking practices
User's recommendation: Don't use this company. Maybe it's ok if you are in the USA
We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information.
On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.
We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on PissedConsumer. Thank you, Getaroom
Brisbane, Queensland
Follow up
Just need a receipt and price review.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwaiting fund case: 0192**** booking no: 48045**** stayed in a standard room not apartment
Being over charged got standard room promised an appartment, very small and very unhappy with the lack of facilities
Preferred solution: Price reduction
User's recommendation: Do not use this company very dodgy - lied to me that I would get the refund in days been over a month!!
The security settings on the review site have blocked out the complete case number. Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoom rates were deceiving
- - Refund requested within 15 minutes; rate higher than others and not daily clarified.
- - Book a Room not recommended.
Contacted book a room, to ask for a refund within 15 minutes of making the booking as there rate was way more expensive than anyone else and the it did not clarify that it was a daily rate , they did everything in there power to not help refused to help, I spoke to the hotel direct and they were happy to cancel and refund, I advised book a room of this they did not care, I highly recommend that you do not book with book a room
User's recommendation: Don’t use this booking service
Jason, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you.
We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on PissedConsumer. Thank you, Getaroom
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceiving customers through lack of information
- - The website was unclear and rates were deceptive.
- - The hotel offered a full refund, but getaroom did not pass it on.
Web site was unclear and rates were deceiving, asked for a refund, was told they needed to contact hotel direct, I did that for them, the hotel was more than happy to offer me a full refund but getaroom would not pass the refund on even though I contacted them 10minutes after making the booking
- That i know now never use this company again
- Non refundable policy
- Cancellation is a joke
- There was not full disclosure of price before confirmation
Preferred solution: Full refund
User's recommendation: Do not book through getaroom
Jason, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you.
We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on PissedConsumer. Thank you, Getaroom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service shocking - no direct contact
- - Refund for booking canceled immediately after it was made.
- - No contact details provided.
- - Urgent contact requested; legal action in Australia.
I am trying to get a refund gor a booking that was madenin error and cancelled immediately after it was made. NO email or any sort of contact details to make cobtact. Please urgently contact me.
Next step would be to take legal action on your consumer policies in Australia
- No identification
- Scam artists
- Price
Preferred solution: Full refund
User's recommendation: They did fully refund me after I reviewed them on this site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
We booked and want to cancel
Policy say we will be charged nearly all the amount we paid if we cancel just after our booking and a minute after that no refund
Who does that
Preferred solution: Full refund
User's recommendation: Don’t use them
Amsha, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory.
We have sent you a detailed email directly.
As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction. Thank you, Getaroom
Sydney, New South Wales
They have sent a refund to Citi Bank
The company getaroom have informed me that they have sent a full refund to my master card at Citibank.
User's recommendation: Make sure that this or any other company you book through send you all the detail of the reservation.
Sydney, New South Wales
You have charged me for a Hotel Booking that I cancelled
- - Booked 2 rooms at Mantra Wollongong Sep 29; charged US3742.74.
- - Cancelled Nov 12 (C299870****); charged US3742.74 again on Dec 23; no credit.
On the 29th September I booked two rooms at the Mantra Hotel in Wollongong NSW Australia. On that day you debited my account the amount of US3742.74 from my Citi Bank Master Card.
Reservation number R283336****. On the 12th November 2021 I cancelled this booking number C299870****. On the 23rd December 2021 you debited my Master Card for the amount of US3742.74 for a room I had cancelled.
So far I have received no credit from your company. Could you please look into this for me.
Hi, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a full refund has been processed and sent to your financial institution.
Our research also reveals that we have sent emails detailing this information to the email address we have on file for you twice.
We do take our customers' reviews very seriously and we thank you in advance for updating or removing your Pissed Consumer comments to reflect your satisfaction with the positive resolution. Sincerely, Getaroom
Scam site
- - I booked a motel online thinking it was Expedia, but it was Getaroom.
- - They took my money and will not refund a cancellation; I can't travel.
I booked a motel through the internet thinking it was Expedia but it was Getaroom they have taken my money and will not refund a cancellation now I cant travel.
Not happy with this scam site NEVER EVER BOOK THROUGH THE INTERNET 
- Charging more than double the cost of room
- No cancellation fee stated but then charged
- Rip offs
Preferred solution: Full refund
User's recommendation: NEVER EVER BOOK WITH THEM
Hello Karen, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.
We will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.
Thank you. Sincerely, Getaroom
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Perth, Western Australia
Wanted to cancel room
- - No reply to emails or calls.
- - An operator said get a room doesn't deal with the public; no reply from the third party and money taken.
So far have not heard anything I have emailed and called. I got told by one operator that get a room doesnt deal with the public so tried to find out what 3rd party was used.
Have emailed them still nothing. Its like a ghost just took my money and no one can help!
User's recommendation: Go directly through the hotel do not use a third party.
Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.
We will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.
Thank you. Sincerely, Getaroom
Cancellation of room due to COVID-19
Where I live went into lockdown and to cannot leave or travel out of your local area or you will be fined
- No pros cons beware of what your paying
Preferred solution: Full refund
Rick, We apologize for this experience with your online booking. Please note our service department has been in contact with you since you posted this negative review.
It appears your case has been taken care of for you.
We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on PissedConsumer with your positive resolution or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Resolved: Unable to get a reply to my refund request
Company fixed issue and I have been provided with full refund
on 16th March I made a booking through Guest Reservations.. also operating as getaroom ...
Reservation was for 1 night in Parkroyal Melbourne Airport 18th March '20 on our expected return from Vanuatu. Much to my surorise I was charged an extra $113.32 on top of the room charge of $289.04, making a very expensive overnight stay of $402.36. there was no mention of this extra charge when making the original booking. NOW the problem starts..
Our expected flight from Port Villa, Vanuatu, on Weds 18th March was cancelled when we arrived at the airport &; we had to stay in Vanuatu for an extra 5 nights before a flight back to Brisbane was finally achieved... the start of the COVID19 dramas. I contacted the Parkroyal Hotel , advised our situation & cancelled the booking and since then I have also been trying to contact Getaroom & Guest Reservations requesting a refund.
No answer has been forthcoming after several attempts & notices on their 'contact us' sites.
This is very frustrating and gives one a feeling of being ripped off. I would certainly NOT RECOMMEND making a booking through these sites which are obviously connected.
I though I was doing the right thing and booking direct with the Hotel guest reservations but obviously that was not the case.
Hoping you can help me to make contact & obtain a refund.
thank you
- No pros
- Seems a rip off no customer service
Preferred solution: Full refund
Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal.
We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would remove your negative comments on PissedConsumer.com.
On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom
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Rebecca, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with a positive resolution of a full refund.
Thank you. Sincerely, Getaroom
Rebecca, We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you.
At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible.
Our goal with your PissedConsumer review is to promptly work for your satisfaction, resulting in your improving the star rating. Thank you, Getaroom
This Get-A Room site is a complete scam!!! Excessive charges that are not disclosed and when you try to cancel in advance they say it is not cancelable. Should be shut down!!!!